Towards a Better Student Experience in ERT
This follow-up study, using data from 529 student questionnaire responses as well as student interviews, seeks to determine if changes to the method of teaching based on student feedback from the previous semester (Raichura et al., 2020) resulted in better student experiences of Emergency Remote Teaching (ERT) at a large private Japanese university. Students evaluated modes of teaching (on-demand, live-streamed, and mixed), various online tools (learning management system [LMS], teacher-created videos, Google Forms, Flipgrid, vocabulary software, Edmodo, and Zoom) and overall satisfaction. This study begins with an explanation of why ERT lessons were continued in the fall semester of AY2020, and the insights gained from the spring semester. Results of the questionnaire showed that students overwhelmingly approved of a mixed style of lessons (both on demand and livestream), favoured the use of the university LMS, and enjoyed the social aspects of livestream lessons. However, despite increased efforts by teachers to instruct students on the various platforms used, students still found the plethora of tools to be a major disadvantage. This presentation would be useful for teachers who aim to incorporate online tools into their lessons either via remote teaching, face-to-face or a hybrid format.